Shipping & Returns
By placing an order from Katie Shirt, you are accepting an agreement to comply with these terms and conditions. It is important that the below information has been read and understood before making a purchase.
Due to the handmade nature of the products please allow up to four weeks for dispatching.
//All of our products are handmade to order, therefore we do not offer a returns policy unless the items are found to be faulty.//
All of our pieces are made to order with the highest quality, if a product is found to be faulty we offer a full refund or exchange within 14 days of the order being dispatched. The product will need to be returned in its original packaging at the customers own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you require a refund or exchange then please contact us here at firstname.lastname@example.org.
Products are dispatched in either a branded cotton gift bag or box and are posted in a bubble wrapped envelope to ensure they arrive in perfect condition.
We only dispatch to address in the UK, if you do wish to purchase a product from outside the UK then please get in touch here at email@example.com
Our orders are shipped via the Royal Mail Special Delivery service, which guarantees next day delivery before 1pm. The orders are fully trackable and will need to be signed for upon delivery.